BENCHMARK MANAGEMENT RENTAL AGREEMENT

 

CANCELLATION POLICY

 A 60 day notice  is required for cancellation. Cancellations that are made more than 60  days prior to the arrival date will be assessed a full refund, less a $150  cancellation fee + Reservation Fee. Cancellations within 60 days of arrival will result in a 100% loss of all monies paid. This loss can be avoided if CSA/Generali Travel Protection Insurance was purchased and the reason for cancellation is covered under the travel insurance policy. If you should have to cancel your reservation, please notify us immediately of any cancellation, and if you purchased the Travel Protection Insurance contact CSA/Generali to begin your claim.

 

TRAVEL PROTECTION INSURANCE covers cancellation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical expense. Benchmark Management does not require you purchase travel protection insurance, but highly recommends it. To purchase travel insurance or to make a claim due to a cancellation, please call directly at 866-642-5889. The insurance premium, 7.95% of the total, is non-refundable and non-transferable.

 

IMPORTANT TO NOTE

- All rentals require state and county tax plus additional required fees

- Must be 25 or older to rent

- If applicable, properties with private pools can be heated for an additional $35/day

- If applicable, all pet friendly properties will have an additional, non-refundable pet fee should you bring a pet

 

 RENTAL AGREEMENT

1. CHECK-IN TIME IS AFTER 4 P.M. CST AND CHECKOUT IS 10 A.M. CST. NO EARLY CHECK-IN OR LATE CHECKOUT IS PERMITTED. A $150 rent charge will be assessed if you do not check-in/out promptly and appropriately.

 

2. NO SMOKING - This is a NON SMOKING unit. If the property has been found to be smoked in, a $500.00 fee will be assessed. If you choose to smoke outside, all cigarette / cigar butts must be removed from the property. If butts are found on or around property, an additional $500.00 fee will be assessed and charged to your credit card on file.

 

3. PET FEES – No pets, including small dogs, are permitted in the rental home unless agreed upon with Benchmark at time of booking. If pets are permitted, a mandatory non-refundable pet fee will be charged to offset potential costs of additional cleaning. When pets are allowed, only a maximum of 2 dogs is allowed at a maximum of 30 pounds, unless specially agreed otherwise with Benchmark in writing.  Regardless of any non-refundable pet fee paid, you will be responsible to pay for any and all damage done to the property or its furnishings by your pet.  You hereby authorize Benchmark to charge your credit card on file for all such damages. Non-compliance of these rules and regulations will result in immediate eviction with no return of any and all payments made.

 

4. AGE REQUIREMENT - No reservations will be made to students or singles under the age of twenty-five (25). One (1) guardian is required for every four (4) singles under the age of twenty-five. Guardians must accompany their children under the age of twenty-five (25) at all times and be present at the time of check-in. Underage drinking and/or partying is not allowed in any of the rental units. Non-compliance with these rules and regulations will result in immediate eviction with no return of any payments made.

 

5. RESERVATION FEE – An administration and processing fee of up to 5% is added to each reservation for the processing of your reservation and is non-refundable.

 

6. ADVANCE PAYMENT -Upon booking, an advance payment of 50% of the rent plus taxes, the Damage Waiver and the Reservation Fee are required. Accepted payment methods are check, e-check, VISA, Master Card, Discover, and American Express.

 

7. FINAL PAYMENT - The final balance of all amounts owed is due 30 days before your arrival date. Final payment must be made by check, e-check, or credit card (Visa, Master Card, Discover, American Express). If you are booking within 14 days of the arrival date, a check/e-check will not be accepted - only cashiers check, or credit card.

 

8. CHANGES TO YOUR RESERVATION - There are no penalties for changing your reservation outside of 60 days prior to arrival, but you will be responsible for any applicable increase in rent or other booking charges. Any changes made to a reservation within 60 days of arrival will be treated as a cancellation, and no refunds will be given by Benchmark.

 

9. DAMAGE WAIVER – Upon booking you agree to pay the mandatory damage waiver through Benchmark. This covers you for any ACCIDENTAL damage during your stay to the property, its furniture and furnishings up to $500.  Intentional damage, damage due to reckless or inappropriate behavior or accidental damage in excess of $500 shall be your responsibility and you hereby authorize Benchmark to charge your credit card on file for all such damages. In the event you damage the rental unit or any of its contents, you must notify Benchmark immediately. 

 

10. INCLEMENT WEATHER – While we hope you have perfect weather during your vacation, this is not always the case.  No refunds or other compensation will be given should you experience inclement weather.  Unfortunately, the gulf coast is susceptible to hurricanes and flooding during certain times of the year, and frequently hurricane and storm surge watches and warnings are put in place for the county in which the property is located. In the event such a watch or warning is put in place, we will monitor the situation closely, but we will not provide any refunds or other compensation if you decide to depart early or check in late.  In the event that a MANDATORY EVACUATION ORDER is implemented for the county and area in which the property is located, we will require that you evacuate in accordance with the order, and we will provide an equitable refund for the number of days of your stay that were missed as a result of such order.

 

11. MAXIMUM OCCUPANCY – The maximum number of guests for this property is limited to two times the listed number of people the property will sleep. Exceeding the maximum occupancy will result in immediate eviction and forfeiture of all money paid. 

 

12. MINIMUM STAY – Longer minimum stays may be required during peak seasons or holiday periods. If you check out earlier than the scheduled departure date, no refund or credit will be given for such early departure.

 

13. INCLUSIVE FEES – Rates include a one-time linen/towel/paper towel/toilet paper/soap/shampoo/can liner (trash bags) setup. Additional paper products, toiletries and can liners (trash bags) must be purchased by the guest.

 

14. NO DAILY MAID SERVICE – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. Please bring your own beach towels, as linens and towels provided are not to be removed from the property.

 

15. CLEANING FEE – A housekeeping fee will be added to all reservations, regardless of the number of nights booked. The fee will vary depending on the size of the property. This is applied for cleaning and laundry services upon departure. To avoid an extra cleaning charge: (a) wash the dishes or leave them in the dishwasher and start the cleaning cycle upon departure, (b) leave the property in a neat and orderly condition, and (c) place all garbage in the trash bins outside.  A $75 garbage removal fee will be assessed if garbage is not removed from the inside of the property at time of check-out or the amount of garbage exceeds the bins provided.

 

16. ASSESSMENTS – If any keys or entry devices are lost, taken or misplaced, the following fees will be assessed and charged to your credit card on file: $25 per door key, $25 per pool pass, $35 per HOA/community association required wristband, $75 per electronic fob key, $75 per community amenity pass and $75 per garage door opener.

 

17. NEIGHBORHOOD RULES/HOA – Most homes located in residential neighborhoods are controlled by an Owner Association. These associations have very strict rules that must be respected. Most violations warrant a fine that you will be responsible for paying. Many rental properties prohibit the on-site parking of recreational vehicles, trailers, personal watercraft (boats, jet skis, etc.) and/or restrict the number of motorized vehicles per rental unit (including golf carts).  All such prohibited vehicles and trailers must be removed immediately upon request by Benchmark, security personnel or representatives of the community association. 

 

18. OWNER CAMERAS.  The property owner may install security cameras outside of the home in order to protect their home from crime or other wrongdoing.  By signing this rental agreement, you acknowledge that the property owner may have installed security cameras outside of the home.

 

19. NOISE ORDINANCE – Quiet time for all properties is 10:00 P.M. until 7:00 A.M., in conjunction with Florida county ordinances. Please be considerate of your neighbors. Radios, stereos, and all other musical or entertainment devices must be played in compliance with the decibel level. The decibel levels cannot exceed fifty (50) decibels between the hours of 10:00 P.M. and 7:00 A.M. outdoors. Music played inside may not be heard outside of the property with the doors and windows closed. At 10:00 P.M., all visitors not staying at the property need to depart from the premises.

 

20. WEDDINGS / EVENTS –  All weddings and/or events must be pre-approved in writing by Benchmark. An event fee of $500 may be assessed for any weddings or events. All events must meet local restrictions, Owner Association rules and follow noise restrictions. You are responsible for any permits necessary for beach events, weddings or other large gatherings.  Non-compliance with these rules and regulations may result in immediate eviction with no return of any payments made.

 

21. POOL POLICY – Diving or jumping into any pool or hot tub may result in head, neck, or spinal injuries. You accept all risk of the pool or hot tub and specifically agree that no minor will swim unaccompanied by an adult. Community or condominium pools or hot tubs are not controlled or maintained by Benchmark, and Benchmark cannot be held responsible for any inconvenience resulting from such pools or hot tubs becoming unavailable. Pools and hot tubs have electrical/mechanical components. These components can sometimes malfunction. Benchmark, its vendors, and the property owner cannot be held responsible for any malfunctioning pool or hot tub. Please inform us as soon as possible if your pool or hot tub is not working properly. No compensation will be given for a malfunctioning pool or pool heater. Benchmark will take all reasonable steps to rectify any problems with malfunctioning equipment as quickly as possible.

 

 22. TRAVEL INSURANCE - CSA/Generali Travel Protection Insurance may be purchased through Benchmark Management, which covers cancellation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical expenses in specific instances. The plan is optional but we strongly recommend it. In case of any unforeseen events, this insurance helps protect your vacation investment. REGARDLESS OF WHETHER YOU CHOOSE TO PURCHASE THIS COVERAGE FROM CSA/GENERALI OR NOT, NO REFUNDS WILL BE GIVEN BY BENCHMARK WITHIN THE 60 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancellation, place call CSA/Generali directly at 866-642-5889.

 

23. LIABILITY WAIVER:

a.THE PROPERTY OWNER, BENCHMARK AND ITS AND THEIR RESPECTIVE OFFICERS, AGENTS AND EMPLOYEES ARE NOT LIABLE FOR LOSS, DAMAGE OF PROPERTY, OR INJURY TO YOU, YOUR PROPERTY OR TO ANY OF YOUR INVITEES DURING YOUR STAY ON THE PREMISES.

 

b.YOU HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE THE PROPERTY OWNER, BENCHMARK AND ITS AND THEIR RESPECTIVE OFFICERS, AGENTS AND EMPLOYEES FOR ANY LIABILITY, CLAIM AND OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO ANY LOSS, DAMAGE OR INJURY, INCLUDING DEATH, THAT MAY BE SUSTAINED BY YOU OR ANY OF YOUR INVITEES OR TO ANY PROPERTY BELONGING TO YOUR OR ANY OF YOUR INVITEES ARISING OUT OF USE OF THE PROPERTY.

 

c.INDEMNIFICATION: YOU AND EACH OF YOUR INVITEES AGREE TO INDEMNIFY AND HOLD HARMLESS BENCHMARK AND ITS OFFICERS, AGENTS AND EMPLOYEES, FROM AND AGAINST ALL CLAIMS, SUITS, DAMAGES, COSTS, LOSSES AND EXPENSES ARISING FROM INJURY TO ANY PERSON OR PROPERTY OCCURRING ON OR ABOUT THE PROPERTY.

 

24. SERVICE AND MAINTENANCE CALLS –  You are staying in a privately owned home or condominium and as such, maintenance issues can arise. While issues are unfortunate, they are a reality when dealing with any form of real estate. While we apologize for any inconvenience of a mechanical failure or utility outage, we will not be able to offer a discount or refund should such events occur. However, if an issue is reported and Benchmark determines the issue is the fault of the guest, the guest may be held liable for the cost of repair, service, parts and/or labor. We monitor our email and telephone line at all times and have individuals on call after normal business hours; however, during periods of high occupancy, there can be delays in getting someone to the property or getting a confirmation return call. We must schedule maintenance calls based on the level of severity of each and every issue.

 

25. SIGHT UNSEEN – While every effort is made to ensure the accuracy of all advertisements and rental property listings for the property, you understand that the property is in “as is” condition and that Benchmark is under no obligation to make any changes to the property upon your arrival and physical viewing of the property. You agree to take the property in its “as is” condition and assume all responsibility with regard to the condition of the property. Each vacation property is individually owned and furnished to its owner’s taste and preference. Benchmark will not give refunds or other accommodations if the property does not meet the guests’ preferences or expectations or match exactly any advertising photos of the property. No two properties are the same. Amenities, inventories, housewares, decorations, furniture and furnishings are subject to change without notice.

 

26. FALSIFIED RESERVATIONS - Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money and will result in immediate eviction.

 

27. ENTRY BY BENCHMARK – Benchmark and its agents may enter the property at any time for any reason. Common reasons for entrance can include but are not limited to: emergencies, to make repairs, general maintenance, and to accompany a service call. We will attempt to give you prior notice of our intent to enter except in cases of emergency or complaint.

 

28. ACCOMMODATION - We will reserve for you the specific unit selected at the time of your reservation upon the receipt of your deposit and signed agreement. Subject to availability for maintenance, owner usage, or other issues that may render the accommodations unsuitable or unavailable for rental, and/or subject to the property remaining as a Benchmark property accommodation at the time of the stay, you will be placed in the specific unit set forth in your agreement, or otherwise provided with a full refund or an opportunity to stay in an equivalently priced accommodation if available. Notwithstanding Benchmark’s efforts, if the specific unit reserved is unavailable for any reason, you will be limited to a full refund or similar accommodation at your election and not entitled to any additional compensation. In no event will Benchmark be responsible for any direct or indirect costs, expenses, fees or other incidental or consequential damages resulting from the unavailability of a specific accommodation.

 

29. LOST AND FOUND. Benchmark will not be responsible for any of your personal property left behind or lost during your stay.  If we are able to find an item left behind, we are willing to ship it to the registered guest upon request.  Shipping charges will be charged to the guest once we are given a valid credit card number.  Items unclaimed will be held for a maximum of 14 days at which time we reserve the right to dispose of or may elect to donate the item(s) to a local charity.

 

30. CRIMINAL ACTIVITY PROHIBITED.  Use of the property for any criminal activity Is prohibited and may result in fines or prosecution.  This prohibition extends to use of the property’s internet service, if any, for criminal activity, including unlawful downloads of copyrighted material, including movies, music, software, or other material.  We will cooperate with any investigation of alleged criminal activity at the property during your stay.