Guest Reviews
★★★★★ 4.9 of 5 average
great for large groups of people
by Stacey Schehr
★★★★★ 5 of 5
This house was beautiful and had everything we needed and more. The beach was a short, shaded walk and the cart left in the garage closet was very convenient. Plenty of towels and other basic amenities. We had plenty of space and loved how convenient it was to lots of restaurants. This house is great for large groups of people. We will definitely stay here again.
Submitted on Oct 15, 2023
Big Thumbs Up!
by Newburgh IN
★★★★★ 5 of 5
We booked a midweek to Sunday vacation right before school. The management and phone reps were amazing and were able to accommodate us at the last minute. The property was well maintained and matched the description online. The pictures online don't really accurately describe how spacious the property really is. The bedrooms are really big! The master bedroom was huge!
The property was meant to host large groups and because of that there was understandably a little wear and tear...nothing out of the ordinary and nothing that affected our stay or the quality of our stay. I would highly recommend this property and we would love to book it again!
Response from Benchmark Management
Thank you for staying with us, Todd! We appreciate you taking the time to let us know that you enjoyed your stay at 139 N Ryan Street. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon!
Kind regards,
Benchmark Management!
Submitted on Aug 8, 2023
Beautiful Home near the Beach
by Alabaster AL
★★★★★ 5 of 5
The house is beautiful and had lots of space for the friends on our trip. The beds were very comfortable which was surprising. The pool is really small but served the purpose for the number of people we had. There is also a larger community pool a short walk away. The area around the pool is unkept and needs some attention. Check-in is easy, but cannot happen until exactly 4pm. That doesn't leave a lot if time to review any issues. I called about an issue with the grill at 425 and had to leave a message. They called me back at 505 and then said it was after hours and the issue would be addressed the next day. The issue was addressed, but it seemed intentional and costs us a day on the grill. Other than a broken ironing board, everything else was wonderful.
Response from Benchmark Management
Thank you for staying with us, Gerald! We appreciate you taking the time to let us know that you enjoyed your stay. We have made note of the few "hiccups" you mentioned so that we can work on creating an even better experience at 139 N Ryan St. Thank you for your kind comment about the prompt and professional help you received from our amazing support staff. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we have accomplished just that! We look forward to hosting you again soon.
Regards,
Benchmark Management
Submitted on Jul 30, 2023
Great week at the beach
by Frisco Tx
★★★★★ 5 of 5
Very clean, pool was nice Add on, not very big but fine for our use. Tv and AC good. Kitchen problem area but very fixable. No sauce pans but plenty of lids, fry pans have been trashed, only small omelet pan. No storage containers. Kurig was left with old standing moldy water, emptied, did not use. Frig and freezer missing a shelf. WiFi fine except for third floor bunk room. Bikes a nice touch. Pool area could be fresher up, get rid of the table and chairs, add lounge chairs.
For distance from beach and overall house and age, believe it’s priced at the very top of its market value. Had a great week, would consider again but not at increased price.
Response from Benchmark Management
Hi Peter thanks for staying with us at this property. We also thank you for your positve cleanliness remarks as we do try our best to maintain these properties. We do apologize for enough utensils not being present. Please note that this was not brought to our attention duing your stay. We would have sent someone from our team to deliver them. This however should not be an issue for future stays as we made the necessary checks to ensure the unit is stocked with sufficient glassware, cookware and utensils. Your comments regarding the keurig and refrigerator have been taken into account. We do apologize for the inconvenience these caused during your stay but can assure you that both have been addressed. We also apologize for the inconsistency with the internet service. Please note however that although most of our properties have internet access, the service is not guaranteed as it is provided by an outside vendor. We will however pass this on to the proper parties to make necessary checks. Please know that guest satisfaction means a lot to us as such we will be making the relevant changes to achieve a better beach vacation experience for all moving forward. We are so delighted to hear that despite the aforementioned issues; you had a great time! We would truly love to welcome you again for an even better vacation experience!
Regards
Benchmark Management
Submitted on Jul 22, 2023
Beach Vacation June 17-24, 2023
by Lawrenceville GA
★★★★★ 5 of 5
We had a great time with our family. It is a great house, but needs a few things fixed. The blanket that was folded and laying across the end of our bed was dirty (fortunately we did not need it). The dishwasher tray wheels are bent and need to be fixed and someone before us ruined both frying pans, so they need to be replaced. We went and bought our own to use for the week. Otherwise, the kitchen is well stocked. I called about the dishwasher on Sunday night, but the person that answered appears to have not reported it. We call about something else (forgot to mention the dishwasher) and received an immediate response. The white chair covers on the dining room table chairs could use a good washing. This house is still a really good family house and we have been renting this house every year it was available for the week our family's scheduled all worked out so we could all go. We will rent it again next year. One suggestion, we really liked the fobs for pool and beach entrance and security, but this house needs one more, especially when 10-12 people are there.
Response from Benchmark Management
Hi Larry, thanks for choosing to stay with us at this property and for providing us with this review. Your feedback is truly appreciated! We are so happy to hear that you had a great time! On the other hand, we do apologize for the inconvenience with the blankets and the dishwasher, please note however that we always try to resolve any issues guests have during their stay as quickly as possible as such had these issues been reported to us during the stay; we would have sent someone from our team to assist. Despite these issues being highlighted after departure;our team has made the necessary checks to ensure that these will not be issues for future stays! Your remarks regarding the white chair cover as well as the number of fobs have also been taken into account! Please know that guest satisfaction means alot to us! We thank you again for choosing to stay with us and hope we can welcome you again soon for an even better vacation experience we know we can provide.
Regards
Benchmark Management
Submitted on Jun 26, 2023
Great vacation!
by Rockport TX
★★★★★ 5 of 5
Beautiful home-perfect for big families/groups. House is very well sticked-we had everything we needed. We will stay again.
Response from Benchmark Management
Terri,
Thank you for taking the time to leave us a review. We are so happy to hear that this unit and the location of this unit worked out well for you and your family. It was a pleasure to host you and we look forward to hosting you again soon.
Submitted on Jun 4, 2023
Great Location - Great House
by Saint Louis MO
★★★★★ 5 of 5
We sincerely enjoyed our 7 weeks at 139 N. Ryan and would stay there again for the right price. The location is just perfect for us and our needs and we like the private, neighbor street so close to everything. However, the house has a few shortcomings, several of which were immediately fixed by Benchmark. Would like a few improvements including fixing the dryer correctly, fixing the dish washer correctly and new king mattress, both sagged terribly. The house would be perfect otherwise.
Response from Benchmark Management
Hello Ed, we are so happy to hear that you enjoyed your stay with us and that you are already considering to stay with us again! On the other hand, we are terribly sorry to hear that you did not find the bedding comfortable. Finding the perfect mattress for a vacation rental can be tough because everyone has different preferences. Please know that guest satisfaction means a lot to us, and your feedback will help us improve the quality of service provided to all our valued guests. We currently have no issues with the dryer or dishwasher as such these should not pose as issues for future stays with us. We thank you again for choosing to stay with us! We hope we can welcome you again soon.
Regards,
Benchmark Management
Submitted on Apr 12, 2023
Family Beach Trip
by Ringgold GA
★★★★★ 5 of 5
We booked this property for our family of 6 adults and 1 toddler. The space was great, plenty of room to spread out. It was very clean, had a well appointed kitchen and plenty of towels. The neighborhood was quiet and very attractive. The walk to the beach was a bit of a haul but we managed fine. Wonderful home to rent for a family.
Response from Benchmark Management
Beverly, Thank you so much for taking the time to share your experience at 139 N Ryan St. your opinion is valued greatly, and it helps us maintain an excellent standard of service to our guests. You couldn't have picked a better unit to spend quality family time, as all the bedrooms have TVs (no fighting over what to watch!) and a private pool to top it off! We can't wait to welcome you back for another beach vacation in the 30A!
Sincerely,
Benchmark Management
Submitted on Jul 25, 2022
2022 Spring Break
by Cumming GA
★★★★★ 5 of 5
The location and layout of the house worked very well for us. Being at the end of the street you have a little more privacy. We spent more time at the heated pool at the house than the beach. The house was very clean - kudos to the cleaning service! All communication with Benchmark was great and the app was helpful. We truly enjoyed the house and would book again.
Response from Benchmark Management
Candace,
We are thrilled to hear your family enjoyed your trip and the layout of the home! We strive to provide our guest with a property that offers a home away from home experience. We are glad our management team was able to assist when needed and that you were able to access the app for helpful information while on your stay! We hope you choose to book your future trips to the beach with us at Benchmark Management, we would be honored to have you stay with us again.
Sincerely, Benchmark Management.
Submitted on Apr 12, 2022
Spring Break 2022
by Germantown TN
★★★★☆ 4 of 5
The property layout was great for our group. It is a short stroll to the beach and the area is super cute with tree lined streets. My only two complaints would be that you cannot have a golf cart on the property, even in the garage. We would not have spent the money on a golf cart if we knew we would have to keep it off property. Walking back and forth to use it was a complete hassle. And the kitchen was in poor shape. The dishwasher was not secured to the cabinets and the rollers on the dishwashing rack were broken so it was difficult to use. The refrigerator was broken but my husband was able to fix the ice maker so we at least were able to get the ice out of the ice maker. We cook a bunch so I found the kitchen to be lacking in things like a decent knife to cut with, larger skillets and jelly pans (flat cooking sheets to warm things on). But the rest of the house was great!
Response from Benchmark Management
Jill,
Thank you for sharing your helpful feedback for our home. Feedback like yours helps us to get our homes in the best condition possible. We've shared it with the proper teams and so we can get started on updating the amenities and repairing those items to bring this home to its full potential! Golf carts are currently not allowed in this community, but we're here to help if any guest has questions about community rules before booking. We're happy to hear your family still enjoyed this home and hope to welcome you all back in the future for an even better beach vacation.
Sincerely,
Benchmark Management
*Update*
The owners of this home have taken your suggestions and added the items you requested to the kitchen. Thank you for the feedback!
Submitted on Mar 20, 2022