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Guest Reviews
★★★★☆ 3.8 of 5 average
Great view, room was ok.
by Wiinfield Al
★★★★☆ 4 of 5
Dryer was real noisy. A/C didn’t blow very hard in bedroom so it stayed warm. Vacuum cleaner was horrible, just pushed the sand around. Other than that the view was excellent, the room was nice. Wouldn’t mind staying there again.
Response from Benchmark Management
Hello Marcus, thank you for taking the time to leave us your feedback! We apologize for the inconvenience you experienced with the noisy dryer, A/C, and vacuum cleaner. We're glad you enjoyed the excellent view and the nice room. We'll work on improving those aspects to ensure a better stay next time. We look forward to hosting you again in the future! Regards, Benchmark Management
Submitted on Aug 8, 2023
Mediocre facility at best...
by Elberton GA
★★★☆☆ 3 of 5
I hate writing bad reviews, but in this case I feel like it’s necessary. Check-in went fine. We rented chairs online before our trip thinking it would save time when we got there. Nope. We were very bluntly told “you have to wait in line like everyone else.” Which is what we did...for an hour and half. There were 6 guys putting out chairs and umbrellas when there were well over 50 people waiting in line to rent chairs. How about tend to the people in line and then get back to setting out chairs? Then most of the chairs were empty. Absolutely ridiculous. There are also nowhere near enough elevators for a building of that size. If we had not been on the 20th floor, I would’ve taken the stairs. The location is convenient for Pier Park, but that also comes with the noise of Pier Park and all the teenagers driving up and down the road all night. Lastly, my sister and her family also stayed in Calypso with us. I understand different owners and different housekeeping staff could be the issue, BUT her condo was absolutely disgusting! If I could attach pictures it would show the black hands and knees of my nephew who is still crawling. The staff were of no help when she requested someone to come and clean. I understand there will be sand everywhere because it’s the beach. But this was dirt! Unacceptable. We will not be back.
Submitted on Jul 23, 2023
Management team dropped the ball
by Newnan GA
★★★☆☆ 3 of 5
Our vacation was tainted by our experience with the Benchmark management and Zia rentals. They mishandled almost everything! Didn’t come thru w/ the additional parking we set up & the check in link was wrong . We arrived at the parking garage at 3:10pm and showed them our link to get in that stated our parking pass was in the room, but was denied parking in the garage without the pass in hand. The parking attendant was very nice and let us park in oversized while we got things figured out. Tried contacting via text and call and was unable to reach them. Used a friends extra parking pass to get in. While making our way to the room finally got ahold of someone and asked if the room was ready. They said yes but we would have to pay $65 to get early access so we stood in the hall and waited the 15 min left out. 4pm – code doesn’t work, multiple calls were made and message sent....25 minutes later we are in the room to find no parking pass or wrist bands. Sent another message finally someone showed the bands. Got our parking pass and wifi for us. Wake up the next morning to fridge not working and lost food. Messaged them and no response. My husband discovered a GFI had been tripped and that ended up fixing it. New check in email sent instead of check out. Last day finally got a hold of someone on the phone and advised them of everything that happened and what was not working in the unit. She was very nice and confirmed she was seeing that the calls were not returned and messages went unanswered.
Likes: Resort – Location -Layout of condo
Dislikes: Outdated furniture -Showerheads had no pressure - Broom and vacuum were cheap and not effective.
Needed repairs reported: Lint trap broken & HVAC filter/Return vent disgusting.
We will not be staying in this unit again. I can recommend unit 1205 that we stayed in Oct 2022 for our anniversary or our friends this trip had unit 1903 and their experience was stellar. We will
Submitted on Jun 30, 2023
Wonderful
by TRAFALGAR IN
★★★★★ 5 of 5
Great place to relax!
Response from Benchmark Management
Thank you for staying with us, Wendy! We appreciate you taking the time to let us know that you enjoyed your stay at Calypso 2-2007. It is indeed a great location for unwinding and relaxing. We look forward to hosting you again soon!
Regards,
Benchmark Management
Submitted on Mar 23, 2023