Guest Reviews
★★★★★ 4.9 of 5 average
Great condo but has bugs in beds
by Lake St. louis MO
★★★☆☆ 3 of 5
Condo is nicely updated, great location, beautiful beach. However we discovered bugs in all 4 loft beds upon our arrival Saturday. We immediately called benchmark and we’re told someone would be there within the hour. Despite repeated calls and even a visit to the benchmark office Monday we never saw anyone. On Wed we were told the exterminator came in Tuesday. The linens were not changed and when I inspected (and videoed) under the mattresses on Thursday there were
still bugs crawling and ant traps had been placed under the mattresses. Obviously we never used these beds and the kids slept in beds with parents on 2nd floor. A credit of $570 and meal at Pickles was not near compensation for not being able to use 4 of the 10 beds!!! Such a shame as condo is great otherwise. Benchmark was definitely not responsive like owners are. Also do not hope to get in before 4pm even if the unit was clean by 2pm and there is a thunderstorm - you will have to wait outside in the rain until door code works at 4 even if you call!!
Response from Benchmark Management
Elizabeth,
We are very saddened to hear of your dissatisfaction with your recent trip. We can confirm we were contacted regarding a bug issue at the property upon your arrival. We contacted a pest control company as soon as possible, but sadly we have no control over their availability and could not control how quickly they could stop by the property to assist. Pest control did stop by on the 20th and confirmed the bugs where sugar ants possibly due to people eating in the beds. The property has been treated for the sugar ants, and no further issues have been reported. Regarding your statement about the bedding at the property, we did not receive any word of this issue during your trip. We did, however offer to change all the bedding after the treatment of the sugar ants to ensure the safety of all guests. Check in time for our properties starts at 4pm CST. This information is provided to our guest at booking, via the confirmation email, and on the day of your arrival. In the case the property is ready early, we are glad to allow entry to our guest once the early check in fee is paid. With over 400+ properties under our management, early check in is never a guarantee, but if able, we are glad to accommodate. Due to the bug issue, we provided your family a meal at a local restaurant, a refund of $572.32 and 5% off a future stay. We hope our efforts towards providing you with a more pleasant trip, gives us the opportunity to host you again.
Sincerely, Benchmark Management.
Submitted on Jun 26, 2023
WE Love Seagrove
by crown point IN
★★★★☆ 4 of 5
Dune Villa 5A. Absolutely a Magnificent view and location. We had a few issues that really did not affect our wonderful Month stay. The Plugs did not work in either upastairs Bath, I don't use a Hair Dryer , my wife does. We called on 02/02, a man came out and said he did not know how to fix " Breaker 13 " Benchmark said an Eletrician would be forthcoming. This never happened...... We also mentioned on 02/02 that Ants were on the Kitchen Counter, the Exterminator was prompt. 2 weeks later the Ants were back. The Front Left Burner on the Stove did not work and the Front Right did not heat evenly. The Floor in the 1/2 bath definitely needed to be cleaned, i took care of this. DV 5A is Magnificent at our ages the steps were a bit much this trip. We reserved Beachside #1 for 2024.
Many Thanks, Scott and Michele DeCleene
Response from Benchmark Management
Scott,
We want to thank you for taking the time to review your month-long stay at Dune Villas 5B. We are very sorry for any delay with resolving the issues mentioned during your trip but are pleased to confirm the issues mentioned have been resolved and no further complaints have been reported by recent guests. We are glad to hear these issues did not greatly impact your stay and we look forward to your future trip with us in 2024!
Sincerely, Benchmark Management.
Submitted on Mar 3, 2023
Wonderful Location and Beach Access
by N/A CO
★★★★★ 5 of 5
This rental has great views, quick and easy access to the beach and the process could not have been simpler. The kitchen is nicely updated with everything you could need and there is a big open area on the main floor. There are a lot of stairs in this unit (stairs up to the main living area and then 2 more floors above that for the bedrooms) so be aware if you have mobility challenges. The outdoor spaces were a highlight - great views and sounds of ocean.
Response from Benchmark Management
Michelle,
We are thrilled that you had a lovely experience during your stay at Dune Villas 5B. The unit is perfect for a fun family trip and making memories that will last a lifetime. We hope that you consider coming back! At Benchmark, we value all our guests and would love to welcome you back!
Sincerely, Benchmark Management
Submitted on Nov 16, 2022
Dune Villas Beach Side
by Brentwood TN
★★★★★ 5 of 5
Good experience. Benchmark Mgmt. team moved quickly to stop a construction project that affected beach access and parking.
Response from Benchmark Management
David, we are so happy to hear you had a great experience at Dune Villas. This complex is conveniently located near to the beach, shopping center, and restaurants, most importantly, it is secure. As a management company, we are committed to guest satisfaction, and we are glad our efforts were among the highlights of your stay! We hope to see you again soon for another exciting beach vacation!
Sincerely,
Benchmark Management
Submitted on Jul 18, 2022
Best view on the beach
by St. Louis Mo
★★★★★ 5 of 5
Beautiful, spacious condo with all the amenities. Well stocked kitchen, beach chairs and toys and bikes.
Response from Benchmark Management
Kathy,
Thank you for your feedback regarding your stay at Dune Villas 5B! We are so happy to hear you and your loved ones enjoyed your time with us! Dune Villas are a great condo community! Gulf Front so you get breathtaking views of the emerald waters. The owners of Dune Villas 5B decorated their unit to ensure that the condo keeps a light open feeling throughout. We truly look forward to having you stay with us again!
Benchmark Management
Submitted on Nov 15, 2021
Great Beach Views
by Montain Brook AL
★★★★★ 5 of 5
Lovely!
Response from Benchmark Management
Dany,
Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. We work hard each and every day to bring ours guests the best vacation experience. We can’t wait to see you again.
Sincerely, Benchmark Management
Submitted on Aug 9, 2021
Awesome
by Lindenhurst IL
★★★★★ 5 of 5
Our stay in “sand in my shoes” was nothing but amazing, Our family has been staying in Seagrove Beach every year for almost 20 years. Never a disappointment. This condo was extremely clean, compatible to kids, expecting mom and the more mature but young grandma. Fully stocked beautiful kitchen with a breathtaking view of the gulf. Will definitely stay here again.
Response from Benchmark Management
Thank you for your all-five rating of Dune Villas 5B. We are so glad that your stay there was amazing. We look forward to you coming again!
Benchmark Management
Submitted on May 11, 2021
★★★★★ 5 of 5
My sister and I rented your condo along with her daughter and granddaughter (26yrs old). It is a beautiful townhouse with fabulous décor. Your bedding was fabulous! The 2 balconies really made our stay exciting with daily dolphin sightings.
We wanted to thank you for allowing us to rent your home 5B. Benchmark Management was very professional and helpful. Your parking space was flooded but they assigned another unit space. The condo was super clean and we so appreciated all the towels, shampoos, etc. Thank you for letting us enjoy your 1 bike and the beach chairs.
Submitted on Apr 20, 2021
Location, location, location!
by Atlanta GA
★★★★★ 5 of 5
Great location - close to Seaside circle and only yards from the beach. The condo itself was well appointed and comfortable. Highly recommend!
Response from Benchmark Management
We're glad that you choose to stay at Dune Villas 5B and that you found it to be in great location. Please come again!
Benchmark Management
Submitted on Apr 12, 2021
Wonderful Experience
by Louisville KY
★★★★★ 5 of 5
We really loved this recently updated unit. The owners made very tasteful decoration choices and also made a lot of smart decisions on making this condo very functional. We enjoyed the multiple levels of the unit as it gave us some separation and privacy but allowed our children to be together also. I would definitely come back to this unit.
Response from Benchmark Management
We're so glad that you enjoyed the renovations to Dune Villas 5B and that the decorating choices were to your liking. We look forward to seeing you there again!
Benchmark Management
Submitted on Apr 5, 2021
Beautiful condo, Perfect location.
by Watkinsville GA
★★★★★ 5 of 5
The condo was completely updated and nicely done... its quite large .. larger than it looks in the photos .. walk out the door and around the corner and you are at the beach !!! Plus they had all of the beach chairs and umbrellas you will need .. two bikes and beach toys !! Would love to stay there again sometime.
Response from Benchmark Management
Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. We work hard each and every day to bring ours guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Managemen
Submitted on May 30, 2020
Loved it!
by Hot Springs AR
★★★★★ 5 of 5
The unit was very nice and clean. We were right on the beach, which is my favorite. The kitchen was stocked and we were able to cook.
Response from Benchmark Management
Cindy, we are so delighted that you loved this unit. We couldn't agree more. This unit is right on the beach with breathtaking views. Not only that, but this is the closet unit to the beach access in which it is usually uncrowded. IF you're searching for a stretch of white sand in which you can enjoy without tons of people, your search is over. Call Benchmark today to book this unit with breathtaking views and awesome beach access!
Submitted on Aug 16, 2019
Great experience!
by Aurora MO
★★★★★ 5 of 5
We had a very relaxing stay at Sand in my Shoes! Great accommodations-beautiful views. The beach closed due to Tropical storm Barry our last 2 days but we have to accept things like that. Still enjoyed the sand and our condo!
Response from Benchmark Management
Thank you Natalie - we are so glad to hear that you didn't let Barry disrupt your vacation! And you are right - what a view there is from the balcony at Sand in my Shoes! This is a very comfortable condo that is nicely decorated and spacious! Lots of room for the whole family so come make some memories here with us on 30A. Call Benchmark today - we can answer all of your questions and make this dream a reality!
Submitted on Jul 15, 2019
Fantastic everything!
by Overland Park KS
★★★★★ 5 of 5
We had an amazing week at “Sand in My Shoes” with our family! The views are amazing. The kitchen was stocked very well, and there was plenty of sleeping room for our family of six! We can’t wait to go back!
Submitted on Mar 30, 2019
Best rental property ever
★★★★★ 5 of 5
Terrific location right on gulf. Small low rise complex, well maintained. Our unit Sand in my Shoes was beautifully furnished, equipped & decorated. Pretty & comfortable. Perks from Live Well 30A added plus. In 36 years of renting houses & condos in 30A area, this is one of very best. We will come back here
Response from Benchmark Management
Thank you so very much for submitting your review! We are honored to have hosted you and are glad you enjoyed your stay at Sand In My Shoes. This beautiful townhome is a treasure - located directly on the white sandy beaches of the Emerald Coast you are sure to enjoy fantastic views morning til night! Jump on the paved walking/biking path located along 30A and start your day off right! Head just down the road to visit the ever-popular Seaside area where you can feast on some of the best shrimp and grits you will ever taste and you can enjoy an evening cocktail while gazing at the dolphins! There is so much here to offer - call Benchmark today and we will tell you more!
Submitted on Mar 7, 2019
Great escape
by Arlington VA
★★★★★ 5 of 5
My family had a Great weeklong stay. You don’t even need shoes to get to the beach and the townhouse had everything we needed. It’s a quieter part of the beach which was also a plus.
Response from Benchmark Management
Thank you for your review - we are glad you enjoyed your stay at Sand In My Shoes. This is a lovely townhome - well equipped and beautifully decorated. And of course the best part of all - located right on the Gulf so the views are amazing! Sit on the balcony and enjoy your morning coffee while feeling the salty breeze on your face - taking away the stress and bringing happiness and relaxation! Set up your stay at Sand In My Shoes by calling Benchmark today - it's your turn to be relaxed and feel at peace!
Submitted on Nov 14, 2018
Great Property with Minor Annoyances
by Huntington AR
★★★★★ 5 of 5
We arrived the week after the hurricane hit the panhandle. This area luckily escaped unscathed. However, our unit had no internet for the first 2 days of our stay and no cable for the duration. I contacted management about the issue and they kept saying it should be back up anytime. I really expected some type of compensation. I would have certainly stayed at a different property. It was most annoying because I asked about any problems from the hurricane before I arrived and was told everything was great and ready. That wasn't true.
Also, we ran out of toilet tissue and the kitchen trash can had 1 bag in it. I contacted management and they said that they allow 1 "complimentary" roll of tissue per bathroom and 1 trash bag. They then directed me to a convenience store down the road. I have stayed in VRBO's from Hawaii to Boston and have never heard of this. This unit sleeps up to 10 people. We had 3 adults and 3 children 5 and under. We ran out of our 1 roll limit in the main level bath. I think they should have had extra somewhere. As for the trash bag, they require you to take out the trash before you leave. That is fine and no problem. However, once we filled our one bag, I don't think it should be up to me to go buy more trash bags. If you want me to take it out, provide something to carry it in.
Sometimes it's the little things that make the difference. That being said, this unit was very clean and looked just as described in the pictures. The location is great and we loved using the bikes. There is a rental across the street where we were able to rent additional ones.
The stairs are very steep for small children, so it might be better for those with older kids. The linens were scratchy but the beds were comfortable.
All in all, this is a great place to stay. Just know that you need to bring trash bags, toilet tissue, paper towels, a can opener, beach towels, and you will have to buy ice.
Response from Benchmark Management
Thank you for submitting your review - as mentioned we were very lucky that our properties themselves did not sustain damage from Hurricane Michael - however some services such as cable, internet and cell phones was disrupted and for that we do apologize. Regarding the amenities - we do have this information in our listings so that you can bring items from home which is what most of our guests do! And just to be clear - we do put a roll of toilet paper in every bathroom - not just one roll for the entire house! We do realize that every property is different so we always encourage a call prior to your visit so there are no surprises! Also as mentioned - this is a great property! The location is wonderful - it sits right on the Gulf so you have the most amazing views! It is also very close to Seaside (just a short bike ride away), Rosemary and Seacrest Beach. So many restaurants and shopping boutiques within minutes! Call Benchmark today - we are always happy to answer your questions and help you arrange the perfect beach get away for your family!
Submitted on Oct 26, 2018
Wonderful vacation rental!
by Decatur IL
★★★★★ 5 of 5
We just returned from a week at Sand In My Shoes. The location cannot be beat! The unit had all that you could need - 2 bikes, several beach chairs, 2 umbrellas, tons of beach toys. The views from inside and the balconies were amazing. You are literally right on the beach, so getting too and from was super easy. We will definitely be back!
Submitted on Sep 16, 2018
Great last minute trip...
by N/A CO
★★★★★ 5 of 5
Very nice place and excellent service. The management company and the owner were very response. In addition, the owners went out of their to accommodate a few special requests. I would stay here again and recommend it to anyone.
Submitted on Aug 23, 2018
Can't wait to go back!
by Atlanta GA
★★★★★ 5 of 5
Great location, nice renovation and furnishings, and management company very responsive. Perfect for our family with young boys - we can't wait to rent again!
Response from Benchmark Management
Thank you so much for taking the time to submit your review! We are so glad you enjoyed your stay at Sand in my Shoes - what a wonderful location - right in the heart of Seagrove Beach! Beautiful views of the blue-green water of the Gulf, white sugary sand and close proximity to all things fun! This is truly a wonderful choice for your next vacation rental - Sand in my Shoes will not disappoint! Call us today to make your reservation!
Submitted on May 7, 2018
Great place and location
by Bogart GA
★★★★★ 5 of 5
We love "Sand in My Shoes." This was our third time staying there and we already look forward to the next time. Great views and location. We had everything we needed. Thanks.
Response from Benchmark Management
Thank you so much for submitting your review! So glad you and your family have enjoyed "Sand in my Shoes". What's not to love, right?? This condo is fantastic - great location on desirable 30A, perfect sunsets from the balcony while watching the dolphins - life is good! We can't wait to have you back!
Submitted on Dec 26, 2017
Beautiful Views
by Metairie LA
★★★★★ 5 of 5
Great location, terrific views. My only complaint was the master bed was a bit uncomfortable, and parking space was very difficult to maneuver with our mini-van.
Response from Benchmark Management
Thank you for taking the time to submit your review! We do understand that the parking can be tricky at times but fortunately there is also parking toward the front of the complex as well! This unit is such a great space to relax with your family and enjoy the best views of the sunset that 30A has to offer! Being able to breathe the salty air right from your balcony and hear those waves as they gently crash upon the shore is truly what makes this Sand in my Shoes so special! We do hope that you will join us soon!
Submitted on Oct 28, 2017
Nice place
★★★★★ 5 of 5
Very nice place with plenty of room for family of four. Right on the beach with a short flight of stairs to the sand.
Response from Benchmark Management
Thank you for taking the time to submit your review! It really doesn't get much better than this! A fantastic, roomy condo right on the Gulf!! If you looking to experience some of the most wonderful sunsets in the world then you want to be on the balcony of Sand in my Shoes!
Submitted on Oct 18, 2017