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★★★★★ 4.8 of 5 average
Great stay despite a couple of small issues
by Smithville MS
★★★★★ 5 of 5
When we first got there check in was simple as I had done the purchase of wristband and parking passes online. Got into the unit and noticed that the cleaning either missed the unit or missed cleaning some stuff up, contacted management right away and they were very quick to send house keeping back to take care of the unit. The only other issue I had was the air conditioner didn’t cool very well we bumped the thermostat to 70 but the coolest we could get it was down to about 77, I didn’t make a big deal out of it, I figured it was due to the hot Florida weather and humidity, we just opened the sliding doors enjoyed the cool gulf breeze. Would stay again despite those issues.
Submitted on Jul 25, 2023
A+ Customer Service and Condo
by Muskogee OK
★★★★★ 5 of 5
My family and I had an incredible time. Heard horror stories about the elevators but had absolutely no problems at all. Never waited more than a few minutes. And the view????? Phenomenal!!!
Submitted on Jul 17, 2023
Nice for family
by Bowling Green NA
★★★★☆ 4 of 5
Enjoyed our stay- only negative is the constant wait for elevators and need for more chairs at the pools.
Response from Benchmark Management
Hello Dana, We are thrilled to hear that you enjoyed your stay with us. We appreciate the feedback you have given us in relation to the chairs and elevator and they will be taken into consideration. We would be honored to welcome you again for an equally memorable beach vacation.
Submitted on Jul 11, 2023
A very nice condo
★★★★★ 5 of 5
The Condo was very nice, but way to much for 2 people!!! But our vacation was a Nightmare!!! We rented the condo for 7 days and we’re so pleased when we arrived but didn’t get there until Monday morning, was supposed to be there Sunday afternoon so arrived a day late then slept the first day from Driving all night then on Tuesday was at ER all night with my cousin the other person with me so then slept all day from being up all night then by Thursday I was in the hospital til Monday evening and my cousin called and tried to get our stay extended so we could enjoy some of our time there because we never even made it to the beach/ocean but it was already booked so my cousin that was still sick had to pack everything up herself and come stay the last night at the hospital with me!!! When I finally got released Monday evening they had towed my car because my cousin didn’t realize she didn’t park in the hospital parking lot!!! The trip itself was just terrible but the Condo was awesome, beautiful and everything anyone would want we just didn’t get to enjoy it!!! And we would love to come back in a couple months and try again!!! But that is my 5 th time staying at Laketown Ward over the years and have always had a great experience!!! But we also had a bad experience with these guys that said he worked for the sister company and not once but twice come beating on our door telling us we had a hour to get out or the police would be there to throw us out because we didn’t pay and we was very confused because we did pay and we got it worked out but after everything we was already going thru and the guy wasn’t very nice or patient about it made it a very annoying experience!! But the condo it self was awesome, we only used one bedroom/bathroom and the front deck but enjoyed what time we did get to use the condo!
Submitted on May 23, 2023
by Bessemer AL
★★★★★ 5 of 5
The rental property was great. The entire stay was great plenty of space for the entire family. Beautiful view of the beach and just a minute walk from the beach and other places. We recommend other to experience the comfort and pleasure we had when renting this property. Will try again to rent this same property this summer.
Submitted on Mar 29, 2023