Dune Villas

Guest Reviews

0 of 5 average

Seaside, FL

by Overland Park KS

★★★★☆ 4 of 5

The property was nice, clean, was in a good location and served our purpose. The beach was super close and the pool was right outside the back patio. Overall it was a good stay. We were disappointed that only four towels were available, which was not enough for a beach property (even for two people). We were also disappointed that there were beach chairs for the unit but they were locked with a bike lock right outside the front door and the management company said we were not allowed to access them.

Submitted on Sep 28, 2023

Great beach condo

by Arlington TX

★★★★☆ 4 of 5

Condominium was very nice. If you're looking for luxury this is probably not what you're looking for. If practicality and economy are your goals this place is as good as it gets.
With that said, the only problem that we had was that the washer didn't work and the dryer worked very slowly. We didn't call about the washer because we decided to do our laundry at home.

Response from Benchmark Management

Thank you for staying with us at Dune Villas 6A and for providing us with this feedback. We are happy to hear that you thought the condo was very nice. We are so sorry to hear that the washer was inoperable for the duration of your stay. We thank you for bringing this to our attention so that our team can make the necessary checks to resolve the issue. We can happily report that the dryer is now working properly as we made apt use of a third party company. We apologize for the inconvenience this caused in your stay but can assure you that we always try to resolve any issues guests have as quuickly as possible; however due to them being a third party we had no control over their work schedule. Thanks again for choosing to stay with us! We hope we can welcome you another time for another lovely beach vacation. Regards, Benchmark Management

Submitted on Aug 21, 2023

VACATION

by Spring TX

★★★★★ 5 of 5

Time with family is priceless!

Response from Benchmark Management

Thank you for staying with us, Cindy! We concur, spending time with family is indeed priceless. We were happy to have played a role in helping to create lifelong memories with your loved ones! We look forward to hosting you again soon! Regards, Benchmark Management

Submitted on Jul 6, 2023

Great condo but has bugs in beds

by Lake St. louis MO

★★★☆☆ 3 of 5

Condo is nicely updated, great location, beautiful beach. However we discovered bugs in all 4 loft beds upon our arrival Saturday. We immediately called benchmark and we’re told someone would be there within the hour. Despite repeated calls and even a visit to the benchmark office Monday we never saw anyone. On Wed we were told the exterminator came in Tuesday. The linens were not changed and when I inspected (and videoed) under the mattresses on Thursday there were
still bugs crawling and ant traps had been placed under the mattresses. Obviously we never used these beds and the kids slept in beds with parents on 2nd floor. A credit of $570 and meal at Pickles was not near compensation for not being able to use 4 of the 10 beds!!! Such a shame as condo is great otherwise. Benchmark was definitely not responsive like owners are. Also do not hope to get in before 4pm even if the unit was clean by 2pm and there is a thunderstorm - you will have to wait outside in the rain until door code works at 4 even if you call!!

Response from Benchmark Management

Elizabeth, We are very saddened to hear of your dissatisfaction with your recent trip. We can confirm we were contacted regarding a bug issue at the property upon your arrival. We contacted a pest control company as soon as possible, but sadly we have no control over their availability and could not control how quickly they could stop by the property to assist. Pest control did stop by on the 20th and confirmed the bugs where sugar ants possibly due to people eating in the beds. The property has been treated for the sugar ants, and no further issues have been reported. Regarding your statement about the bedding at the property, we did not receive any word of this issue during your trip. We did, however offer to change all the bedding after the treatment of the sugar ants to ensure the safety of all guests. Check in time for our properties starts at 4pm CST. This information is provided to our guest at booking, via the confirmation email, and on the day of your arrival. In the case the property is ready early, we are glad to allow entry to our guest once the early check in fee is paid. With over 400+ properties under our management, early check in is never a guarantee, but if able, we are glad to accommodate. Due to the bug issue, we provided your family a meal at a local restaurant, a refund of $572.32 and 5% off a future stay. We hope our efforts towards providing you with a more pleasant trip, gives us the opportunity to host you again. Sincerely, Benchmark Management.

Submitted on Jun 26, 2023

Wonderful Beachfront Condo

by Chesterfield VA

★★★★★ 5 of 5

Great location. Perfect for two people. Would recommend this rental and 30A. Great time.

Response from Benchmark Management

Thank you for staying with us, Rhonda! We appreciate you taking the time to let us know that you enjoyed your stay at Dune Villas 5A. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Regards, Benchmark Management

Submitted on Jun 20, 2023