Guest Reviews
★★★★★ 4.6 of 5 average
Nice condo, great view...disappointing communication
by Harrison OH
★★★★☆ 4 of 5
We were pleased with the condo, for the most part. It's 3 bedrooms, good size and layout, corner unit, clean and spacious. We liked the location close to St. Andrews State Park. Our disappointment came when we arrived and saw the sign on the balcony doors saying "Danger - Balcony Unsafe- Do Not Use". Due to the January tornado, there was damage to the balcony of this unit, and others. We booked this unit in February and were NOT notified prior to our arrival. We called the management company as soon as we arrived and were told we would get a call back. We called 3 days later and were told we would receive a call within 3-5 days. It's been 10 days and still no response. We specifically rented this unit as a corner unit on the beach with a balcony. Very disappointing. We should have been notified prior to booking of the damage to the balcony so we could make other arrangements. Additionally, we also didn't receive the codes to enter the garage or the building until I called upon arrival - literally in the garage at the keypad!
Response from Benchmark Management
Nancy,
Thank you for taking the time to provide your feedback on Seychelles 601. We’re glad to hear you enjoyed the condo’s layout, cleanliness, and location. We sincerely apologize for the inconvenience regarding the balcony and communication issues during your stay. Following the January tornado, we experienced challenges with some units, including this one, and we understand your frustration in not being informed beforehand. Since your visit, we have hired more Guest Relations agents and completely restructured our cleaning and inspection teams in Panama City Beach to better serve our guests and ensure more timely responses. We also regret the miscommunication regarding the access codes, which should have been provided well in advance of your arrival. We have since done a complete audit of our guest arrival guides to ensure guests have everything they need a week prior to arrival! Thank you again for your feedback, and we hope to have the opportunity to host you again under better circumstances.
Sincerely,
Benchmark Management
Submitted on Mar 21, 2024
Awesome loved the beach, love the clean place we stayed,and the f
by Mooresville IN
★★★★★ 5 of 5
Very nice
Response from Benchmark Management
Dear Donald,
Thank you for your feedback on Seychelles 601. We're pleased to hear you had a very nice stay. If there’s anything specific you enjoyed or any improvements you’d suggest, we’d love to hear from you. We look forward to hosting you again!
Best regards,
Benchmark Management
Submitted on Mar 4, 2024
Great Stay!
by Muskegon MI
★★★★★ 5 of 5
Very nice unit and location. Very clean!
Response from Benchmark Management
Hi there, thanks for staying with us at Seychelles! We are so happy that you were pleased with both the unit and location! We also thank you for your positive cleaning remarks as we truly do our best to maintain these properties. We do hope we can welcome you again soon for an even better vacation experience we know we can provide!
Regards
Benchmark Management
Submitted on Jan 10, 2024
Vacation 0
by Oro Valley AZ
★★★★☆ 4 of 5
Had a good time but the place could of been cleaned better and it needs upgrades
Response from Benchmark Management
Thank you for staying with us, Lucy! We appreciate you taking the time to let us know that you enjoyed your stay. We have made note of the few "hiccups" you mentioned so that we can work on creating an even better experience. Thank you for your kind comment about the prompt and professional help you received from our amazing support staff. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we have accomplished just that! We look forward to hosting you again soon.
Regards,
Benchmark Management
Submitted on Nov 29, 2023
Seychelles 601
by Siliam Springs AR
★★★★★ 5 of 5
We rented unit 601 at the Seychelles. Location was perfect...right in the beach.
It was an end unit so the veranda wrapped all the way around the unit with windows all around to we could enjoy more of the ocean view and hear the waves crashing below.
The only complaint I have is that we were not sent check-in instruct prior to our arrival, so there was some confusion/delay into getting into the condo.
Also...only 1 parking space per unit...so any guest/visitors had to park else wear.
Response from Benchmark Management
Hi Rhonda, thanks for staying with us at this unit. We are so happy to hear that you found everything perfect! We truly do our best to maintain these properties and to provide our guests with an excellent experience. Your feedback regarding the check'in instructions have been taken into account. We do apologize for the inconvenience. Please note that we have made the necessary checks as such this should not be an issue for future stays. Guests recieve their guidebook a week prior to arrival, their door code 3 days prior to and again on the actual day of arrival. We are also avaialble via text, email, chat or phone call to assist guests when needed. Thanks again for choosing to stay with us! We do hope we can welcome you again soon for another lovely vacation experience!
Regards
Benchmark Management
Submitted on Jul 15, 2023