Guest Reviews
★★★★★ 4.8 of 5 average
Great location HORRIBLE management
by San Antonio TX
★★★☆☆ 3 of 5
This house would have been an amazing experience if it wasn’t for the poor management of the home. The home is in a great location and the house itself was perfect for our family.
A few days after we checked in we started to have a flea problem at the house. It was outside by the pool and our kids would be covered in fleas anytime they walked out by the pool. It was so bad we could not enjoy the pool at all which (aside from the location) was a reason we booked the house. The second we tried to contact the management company about it we were met with nothing but absolute trouble. It was exhausting trying to get anyone to come out or even help address the situation. Our family owns a home in Grayton beach and they were absolutely blown away with the lack of attention to the situation. They as owners would have NEVER let something like this happen to renters at their home. I would be very weary renting this home! I would like to note it wasn’t lack of effort in trying on our part as we called everyday sometimes even multiple times a day from Tuesday through the time we left Saturday to no avail. We were greeted by the management staff with our complaints with rudeness. We
Also had friends staying in the home the week after we left and they were dealing with the same frustrating situation. Please beware and consider another property in Grayton. It’s such a special place to us and we think you would have the best experience elsewhere and not at this house.
Response from Benchmark Management
Thank you for your feedback, Adam. We are glad to hear that you enjoyed the location and found the house perfect for your family. We regret that the flea issue affected your stay and sincerely apologize for the inconvenience.
We would like to clarify the timeline of events. Your initial contact regarding the issue was made after office hours on May 28th, three days after checking in, and we responded the following morning. We promptly contacted a pest control company, which unfortunately could not come out until the next day. Understanding your urgency, we reached out to another pest control company, but they were also unable to provide same-day service. We understand your frustration and truly wanted to resolve the issue as quickly as possible. However, pest control companies are third-party services, and we do not have control over their schedules. In light of the delay, we offered to relocate you to another rental property. You declined this offer, stating you wanted to stay in the Grayton area due to other family members being nearby, despite our informing you that we had no availability in that area.
The flea issue resulted from the owner purchasing red pine straw for landscaping purposes that was unfortunately infested with fleas. This is the first time this has happened. Subsequent to your visit, the yard has been treated, and the owner himself spent time at the house, confirming that there are no more fleas. This was a one-off situation. As you can see from other reviews, over the last year, the owner made significant changes to the home, all geared to make the place simple, functional, and clean. While we regret the flea issue, it is important to note that we made every effort to address the situation. We did not ignore your concerns and were responsive throughout your stay. Your request for a refund was denied because you refused our offer to relocate.
To show our appreciation for your understanding, we sent an offer to your email. ~ Benchmark Managemen
Submitted on Jul 12, 2024
Don’t hesitate.
by Kernersville NC
★★★★★ 5 of 5
First time staying here and visiting Grayton. We will be back! The house is great for small groups and had everything we needed. Loved Chiringos next door and had no problem with noise from the patrons, even with a live band on Friday night. The truck emptying the dumpster at 4:00 AM Saturday was the only time we were disturbed. Liked that we were provided cones and rope to block our parking spaces when we left the house as I am sure we would have come back to no place to park. The owners provided plenty of beach gear and bicycles. Lots of seating by the pool with a huge umbrella for shade. Lights along the fence come on at night and provide a nice atmosphere. A very short walk to the beach and a tram stops just steps away to take you to a small shopping area with restaurants and stores. Highly recommend this rental.
Submitted on May 26, 2024
Grayt Fun
by Brighton MI
★★★★★ 5 of 5
Overall, this was a wonderful house in the best location. However, parking sometimes was a challenge as the proximity to the bars/restaurants made the local patrons ignore the residential reserved parking signs
Submitted on May 20, 2024
Girl’s Annual Trip
by ARLEY
★★★★★ 5 of 5
We are six retired educators and enjoy taking an annual trip each spring. We love the Grayton Beach area and especially love to stay in this home. It is very clean and the floor plan works for our group. It has its private pool which is very nice & relaxing. This is the second time we have stayed here. It is in walking distance to the shops & restaurants. Everyone at Benchmark is very nice and accommodating. We have only one complaint and that is with the internet and TV. We had to call Benchmark to come out to help us sign on to the internet and to get the TV to work. Evidently the home owner changed providers it is very slow. We didn’t have any problems like this last year. But, we still love this place and would recommend it to others but I hope the owners rethink their internet provider.
Response from Benchmark Management
Thank you for choosing to stay with us and for sharing your experience at our property. We're thrilled to hear that you and your group of retired educators enjoy visiting Grayton Beach and that our home has become a favorite destination for your annual spring trips. We greatly appreciate your kind words about the cleanliness of the property, its floor plan, and the private pool, as well as your positive comments about our team's service. Your recommendation means a lot to us, and we're delighted to know that you continue to enjoy your stays with us. We apologize for the inconvenience you experienced with the internet and TV during your recent visit. Upon receiving your feedback, we promptly investigated the issue and found that there were no issues with the internet provider. It seems that a simple solution, such as unplugging the router and restarting the TV, resolved the connectivity issues. Nevertheless, we understand the frustration this may have caused and apologize for any inconvenience. Please know that we are committed to ensuring that all aspects of your stay meet and exceed your expectations, including the functionality of amenities such as internet and TV services. We look forward to welcoming you back for another memorable trip to Grayton Beach. Warm regards, Benchmark Management
Submitted on May 13, 2024
Beautifully appointed home in an ideal location
by Westerville OH
★★★★★ 5 of 5
Size of the home was ideal for my wife and I and our 2 friends but could easily fit another couple in the 3rd bedroom and 4 kids in the double bunk room. Interior is modern and inviting. Nice pool and spacious back patio with outdoor tub, shower, and firepit. Backs up to Chiringo's but noise was not an issue. One block from the beach. I'd stay here again.
Response from Benchmark Management
Guillermo,
Thank you for staying with us! We appreciate you taking the time to let us know that you enjoyed your stay at Grayt Fun. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon!
Kind regards,
Benchmark Management!
Submitted on Oct 9, 2023
Perfect stay!!
by Atlanta GA
★★★★★ 5 of 5
Best location steps to the beach and next door to restaurants/shops. Nicely renovated house with everything you need and plenty of space!
Response from Benchmark Management
Thank you for staying with us, Emily! We appreciate you taking the time to let us know that you enjoyed your stay at Grayt Fun. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon!
Kind regards,
Benchmark Management!
Submitted on Aug 22, 2023
Perfect Vacation Spot
by Beaumont TX
★★★★★ 5 of 5
We loved the house and didn’t want to leave! The location is perfect. Very close to the beach, western lake, and next door to Chiringos. There is a door alarm on the back door that only an adult can reach and it goes off if a child opens the door, we really appreciated that feature. The tram stops very close to the house. My kids had fun riding it to the shops and back. I would definitely stay again.
Response from Benchmark Management
Thank you for booking with us and for taking the time to leave this detailed and thoughtful review, Emily! We concur, Grayt Fun's location cannot be rivaled and facilitates guests being in close proximity to lots of other activities. We are elated that you and you family appreciated the amenities that we thoughtfully put together to make this unit comfortable and safe. We look forward to hosting you again soon!
regards,
Benchmark Management
Submitted on Jul 31, 2023
Perfect
by Paula
★★★★★ 5 of 5
We are a group of 6 friends who have been traveling together taking an annual trip for 30 years. We are all educators so since we have retired we have been able to take spring and fall trips. We have driven to Grayton Beach several times and had talked about how we would love to rent one of their charming little houses. Well we made it happen this year!! It was PERFECT! It was everything we imagined and more. We especially enjoyed the private pool area and the other accommodations were excellent. We enjoyed that we were in walking distance to our favorite restaurant, Red Bar and to other shops and restaurants. We will be back and it just might be next year!!!
Submitted on May 11, 2023
through benchmark30a.com