Guest Reviews
★★★★★ 4.9 of 5 average
Great Family Vacation Unit!
by Knoxville TN
★★★★★ 5 of 5
Beautiful condo, great location, easy check-in, but very little check out instructions. I had to call the office to find out what we were supposed to do the day of check out. We loved the deck and the view! We would definitely stay at this location again!
Submitted on Jun 26, 2023
Great Week at the Beach!
by Auburn AL
★★★★★ 5 of 5
Great Rental - plenty of space for our family of 7.
Response from Benchmark Management
Amy, Thank you for sharing a review of your recent experience. Our Benchmark team is committed to providing high-quality customer service for all our new and returning guests. We are thrilled to hear that this beautifully decorated condo was nice and spacious for your beautiful family of seven. We hope your next visit will be soon!
Sincerely,
Benchmark Management!
Submitted on Nov 29, 2022
Family Beach Trip
by Vestavia Hills AL
★★★★★ 5 of 5
Solid housing with enough to support 8 adults and a toddler.
Key fob for beach access was difficult logistically
Overall, our group had a great time and enjoyed our stay.
Would certainly stay here again.
Response from Benchmark Management
Thank you taking the time to leave us a review. We love hearing feedback from each and every guests. The Villas at Seagrove offer a great location and close beach access making it great for families with young kids. We are glad this unit worked out with for your family. We look forward to hosting your family again in the future.
Benchmark Management
Submitted on Aug 3, 2022
Spring Break 2022
by Signal mountain TN
★★★★★ 5 of 5
Very pleasant for the most part, however, I received calls and f complaint 3 times with no validity to 2/3 of them. A noise complaint was one and we literally could not have been more pleasant neighbors and the kids I had with me are assigned group of young adults that would restore anyone’s hope for the future of humanity and that is no joke. I would’ve invited anyone there or anyone in the management team to come meet them and enjoy a mail with us I am proud to know these teenagers! Another complaint which I understand and part of it was also frustrating is that we had too many cars. Well I understand the rental agreement of two cars per unit and understand the reasons why our situation changed as the vacation week approached a couple of folks couldn’t arrive until Wednesday missing half of the trip a few more folks had to leave Friday one day before departure therefore for two nights we had five cars but the rest of the time the two car limit was honored. I find it sad that anyone would call and complain when no one was inconvenienced at the time of the complaints I counted 23 open spaces in the parking lot. I also was aware that the parking lot had plenty of parking spaces the entire time we were there so this complaint was a little frustrating thankfully it did not result in any consequences and I’m appreciative of that this is the second time to stay in villas at Seagrove and I can’t wait to come back!
Response from Benchmark Management
Kelly,
Thank you for your feedback regarding your recent stay at Villas at Seagrove C401. We truly appreciate you taking the time to inform us of your stay with us, as it helps us continue to become even better for our guests. We are pleased to hear you enjoyed your Spring Break getaway. We do want to extend our gratitude for your compliance and understanding while you were in the unit! Whenever there are complaints made, we do have to make sure everything is okay. And with it being Spring Break, people can be on edge just due to past experiences in the area. We want to ensure that everyone is enjoying their time; locals and guests! As for the parking, that is managed by the HOA. We understand that it might have only been for 2 nights, but the parking regulations do apply to everyone and there cannot be exceptions for one and not the others. We appreciate you understanding and hope that HOA rules will be followed in the future to avoid any type of issues. We look forward to your return to the beautiful 30A area!
Benchmark Management
Submitted on Apr 4, 2022
Christmas at the beach
by Durant MS
★★★★★ 5 of 5
My family and I recently lost someone very near and dear to us so we decided to spend Christmas at the beach this year. This condo was absolutely perfect plenty of room for everyone great View and location!
Response from Benchmark Management
Melanie,
We are very sorry to hear about the loss of your loved one. We are glad to have been able to provide your family with the perfect spot for your Christmas this year. We understand how hard the holidays can be after a loss. We are happy we were able to shine some light in this difficult time. If you are ever in need of a vacation, we would be glad to have you stay with us again at Benchmark Management.
Thank you, Benchmark Management
Submitted on Dec 28, 2021
Thanksgiving at the Beach
by Parkville MO
★★★★★ 5 of 5
We met two of our children and their families at our favorite beach to enjoy Thanksgiving week.
Response from Benchmark Management
Liane,
We were honored to host your family for the holidays at our lovely Seagrove condo. We hope you all thoroughly enjoyed the beautiful views and convenient location of your unit! We hope to welcome you all back soon for another memorable family vacation here at your favorite beach!
Sincerely,
Benchmark Management
Submitted on Dec 13, 2021
Great Beach Stay with Plenty of Room for Everyone
by Bristol TN
★★★★★ 5 of 5
Property was just as pictured and described--beautifully decorated, clean, spacious, well equipped, quiet, an incredible view, and an easy walk to the beach. Keep in mind that there are only 2 key fobs for beach access--more would be helpful for such a large condo. We had to continually juggle the 2 key fobs to ensure access for family members coming and going from the beach at different times, but that is a minor issue. Overall a wonderful condo, and we would definitely stay there again.
Response from Benchmark Management
Sandy,
We were honored to host you at this lovely Seagrove condo that puts you just a few minutes from our famous sand! The location of this complex is hard to top as it places you within walking distance of many fantastic local restaurants! We have passed along your feedback regarding the key fobs to the proper departments in hopes that will initiate some helpful change to make our guests' vacations that much easier! We would love to have you again for another relaxing beach getaway at the Villas at Seagrove Beach.
Sincerely,
Benchmark Management
Submitted on Sep 29, 2021
Villas at Seagrove C401
by Memphis TN
★★★★★ 5 of 5
We were not originally supposed to get this unit, but a change up in the condo was due damage from previous tenants. We lucked out with having a better view and better sleeping arrangements in the new condo! Our only potential issue with the new condo was the presence of some roaches, spiders, and small bugs. I highly suggest spraying this condo so other guests do not have additional unwanted tenants.
Response from Benchmark Management
Hi Caroline,
Thank you for reviewing your stay with us at Benchmark Management. We are glad to hear that you enjoyed the view and sleeping arrangements provided with this property. We will be sure to pass along your recommendation to have the property sprayed for bugs to ensure the satisfaction of any future guest. Your reservation shows we were never contacted regarding the small bugs within the property during your stay. If you happen to experience issues while staying with us don't hesitate to give us a call, we would be glad to assist in resolving those issues while you are here. We hope you consider staying with us again at Benchmark Management, we would be glad to have you.
Thank you, Benchmark Management
Submitted on Sep 28, 2021
Nice but...
by Lilburn GA
★★★★☆ 4 of 5
Asked for courtesy early check in. I was told the unit was vacant for the 3 days prior to my arrival but then told housekeeping/inspector would have to give all clear before early check in so I would have to call back on the day of. We arrived at appx 1pm called and were told inspection had not happened & to call back at 2pm. We hung out at the property. When we called back at 2pm suddenly we could only leave a message. When they called back about 3pm the "inspection" had been done and no one ever entered/left the unit. Seems the inspection story was just a ploy just to keep from offering a convenience of early check in to the guest. Still had to wipe down a sticky refrigerator door and kitchen cabinet handles!! Would have preferred to be told the truth rather than fabricated stories about inspections that didnt happen. The whole experience left me a little put out. In addition the freezer had a broken drawer and 1 shower door was off track and could not be closed. I would need more feedback to recommend this property.
Response from Benchmark Management
Hi Cheryl,
Thank you so much for taking the time to share your experience with Benchmark Management. We are
so pleased to hear you liked the location of this unit. We unfortunately cannot always
accommodate early check-ins. The 4pm check-in ensures we have enough time for the property to be properly clean and
inspect before new guests arrive. Even though the unit may not been rented prior to you that does not mean it is guest ready. We do have contract cleaners that come and we do have to do inspections afterwards.
I am sorry if it seems we where trying to be miss leading you but we check to see if all task are complete before we can let you in. If a task was not assigned complete we would not know it is ready for you. Please if at any time you stay with us and feel that the cleaning was not to your satisfactory let us know so we may have the opportunity to resolve this for you.
Sincerely, Benchmark Management
Submitted on Aug 31, 2021
★★★★★ 5 of 5
Our stay was wonderful, and we thoroughly enjoyed our place! It was perfect for our first family Christmas at the beach!!! Everyone at Garrett Realty was always so nice and accommodating, especially when I had car trouble. It was much appreciated!!!
Submitted on Jan 10, 2021
Great Location
by Indianapolis IN
★★★★★ 5 of 5
The condo was everything we could have asked for. Quiet, Clean, Spacious, and a very short walk to the beach. Even across the street from the beach, we had a view of the ocean from our 4th floor balcony. Unlike most vacations, we did not wait for an elevator once! It is on my list for a return trip.
Response from Benchmark Management
Jeff, thank you so much for your feedback! We are happy to know you had a great time on 30A! We we do our very best to try and bring our guest the best vacation experience possible. We can't wait to see you again! Benchmark Management
Submitted on Oct 19, 2020
Villas 30A
★★★★☆ 4 of 5
It was a very nice place with plenty of space for two families.Loved the balcony! Our only complaint is the fight for beach space (if using your own chairs)once you make it down to the beach(it's a very short walk). We went to rent chairs and they were already all reserved by Sunday. That would be nice to know in advance.
Response from Benchmark Management
Hi Jill,
Thank you for sharing your feedback. We were honored to have you and are so humbled by your
response. Our apologies that we let you down in the beach access. We work hard each and
every day to bring ours guests the best vacation experience. We can’t wait to see you again and make it
a complete 5-star experience for you.
Sincerely, Benchmark Management
Submitted on Aug 3, 2020
by June 2019 Stay
★★★★★ 5 of 5
We had a wonderful stay! Great location, amenities, close to everything you need! Clean Condo, comfortable beds, and beautiful view of the ocean! Would recommend for 2-3 families!
Submitted on Jun 23, 2019
Thanks for great customer service!!
★★★★★ 5 of 5
Had an awesome week! Condo was great and so close to beach. We will be back next year! Thanks for great customer service!!
Submitted on Oct 14, 2017
The condo was perfect!!
★★★★★ 5 of 5
We had a fabulous time! The condo was perfect!!
Submitted on Jul 1, 2017
Villas At Seagrove C401
★★★★★ 5 of 5
This is our second year to stay here as a family. It is the perfect location with all the amenities we need. It's very comfortable and clean. Thank you for making everything so easy...from reservation to check out...no hassle!!
Submitted on Jun 21, 2017
Villas At Seagrove C401
★★★★★ 5 of 5
Always have a great time at the beach and staying at the Villas at Seagrove.
Submitted on Aug 26, 2016
Villas at Seagrove C401
★★★★★ 5 of 5
First week in August weather was great! Accommodations extremely nice. 3rd time staying here. Highly recommend the villas. Only small suggestion, a table with umbrella for shade for those at the pool that have had enough at the beach We had a great time as always.
Submitted on Aug 6, 2016
Wonderful
★★★★★ 5 of 5
Our rental accommodations were fabulous. We enjoyed it very much. Thank you and hope to return another day.
Submitted on Jul 21, 2013